IT Specialist (Plcypln)

We are seeking a senior IT professional to drive IT service management excellence and continuous process improvement. This role is ideal for an experienced individual passionate about optimizing IT operations and leading teams.

• *Key Responsibilities:**
• Implement and manage ITIL-based best practices for efficient service delivery.
• Utilize ITSM ticketing systems, such as ServiceNow, to streamline operations.
• Develop and execute strategic communication plans for diverse audiences.
• Apply data analytics to identify areas for continuous process improvement.
• Lead and mentor cross-functional teams on key IT initiatives.
• Manage projects using both traditional and agile methodologies.
• *Required Qualifications:**
• Minimum one year of specialized IT experience (equivalent to a senior professional level).
• In-depth knowledge of ITIL Management Practices and ITSM systems (e.g., ServiceNow).
• Proven experience in developing and executing communication plans.
• Demonstrated ability to use data analytics for process improvement.
• Strong understanding of project management principles (traditional and agile).
• Experience leading cross-functional teams.
• Relevant IT-related experience is essential; all qualifying experience (paid, unpaid, volunteer) is considered.
• *Core Competencies:**
• **Attention to Detail:** Thorough and conscientious in all tasks.
• **Customer Service:** Dedicated to assessing needs and delivering high-quality solutions.
• **Oral Communication:** Articulate and effective in conveying information.
• **Problem Solving:** Skillful in identifying, evaluating, and resolving complex issues.