Business Development Executive - Amazon Connect, Professional Services, Amazon Connect Code
Job Description
Summary
Drive AWS ProServe go-to-market strategies, accelerating revenue and customer outcomes in application modernization and Amazon Connect CX solutions.
Join AWS as a ProServe Business Development Executive, a pivotal role driving go-to-market (GTM) strategies that accelerate billable bookings, boost revenue, and enhance customer business outcomes. This position focuses on application modernization and leveraging Amazon Connect to deliver exceptional customer experience (CX) solutions.
Key Responsibilities:
- Develop and evolve AWS's application modernization value proposition and engagement mechanisms.
- Lead cross-functional and remote teams to guide customers through their application modernization journey.
- Identify opportunities and create compelling proposals that showcase AWS's value in achieving business outcomes.
- Design and implement global GTM elements, including consultative workshops, reference materials, and partner engagements.
- Build qualification and training programs for field and partner resources to ensure successful customer implementations.
- Act as an AWS thought leader, conducting customer briefings and presenting at industry events.
- Proactively generate demand and build pipeline through outbound activities.
- Identify, evaluate, and negotiate complex deals, often involving cross-functional and external partnerships.
- Drive large-scale, AWS-wide growth initiatives.
- Specialize in Amazon Connect CX solutions, helping customers improve contact center operations, omnichannel engagement, and Agentic AI capabilities.
Basic Qualifications:
- Bachelor's degree.
- 7+ years of experience developing, negotiating, and executing business agreements.
- 7+ years of professional or military experience.
- 5+ years of experience developing and implementing organizational strategies with measurable business outcomes.
Preferred Qualifications:
- Experience as a founder, executive, practice leader, or business unit owner in related segments.
- Proven track record selling to Fortune 1000 or Global 2000 organizations.
- Experience in Contact Center Technical or Operational roles, or Business Process Outsourcing (BPO).
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Company Details
About
Amazon Web Services, Inc. (AWS) is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered, pay-as-you-go basis. Clients will often use this in combination with autoscaling. These cloud computing web services provide various services related to networking, compute, storage, middleware, IoT and other processing capacity, as well as software tools via AWS server farms. This frees clients from managing, scaling, and patching hardware and operating systems. One of the foundational services is Amazon Elastic Compute Cloud (EC2), which allows users to have at their disposal a virtual cluster of computers, with extremely high availability, which can be interacted with over the internet via REST APIs, a CLI or the AWS console. AWS's virtual computers emulate most of the attributes of a real computer, including hardware central processing units (CPUs) and graphics processing units (GPUs) for processing; local/RAM memory; hard-disk (HDD)/SSD storage; a choice of operating systems; networking; and pre-loaded application software such as web servers, databases, and customer relationship management (CRM).