SUPV IT SPECIALIST (CUSTSPT)

This position requires a skilled IT professional to lead critical technology processes and enhance customer satisfaction within a federal service environment. **Key Responsibilities:** * Lead work processes to effectively meet customer needs. * Drive improvements in information technology policy and process development. * Define comprehensive procedures for post-implementation support. * Provide excellent customer service, resolving issues and meeting expectations. * Communicate complex information clearly and effectively to diverse audiences. * Identify and solve problems efficiently, using sound judgment. **Required Qualifications:** * Minimum of one year of IT-related experience demonstrating immediate success in the role. * Experience can be paid, unpaid, volunteer, military service, or intensive IT training/certification. * Strong attention to detail, ensuring thorough and conscientious work. * Proven ability in customer service, including needs assessment and problem resolution. * Excellent oral communication skills, with ability to make clear and convincing presentations. * Demonstrated problem-solving skills, including information analysis and alternative evaluation.