Supv IT Specialist (Custspt)

This position requires a skilled IT professional to lead critical technology processes and enhance customer satisfaction within a federal service environment.

• *Key Responsibilities:**
• Lead work processes to effectively meet customer needs.
• Drive improvements in information technology policy and process development.
• Define comprehensive procedures for post-implementation support.
• Provide excellent customer service, resolving issues and meeting expectations.
• Communicate complex information clearly and effectively to diverse audiences.
• Identify and solve problems efficiently, using sound judgment.
• *Required Qualifications:**
• Minimum of one year of IT-related experience demonstrating immediate success in the role.
• Experience can be paid, unpaid, volunteer, military service, or intensive IT training/certification.
• Strong attention to detail, ensuring thorough and conscientious work.
• Proven ability in customer service, including needs assessment and problem resolution.
• Excellent oral communication skills, with ability to make clear and convincing presentations.
• Demonstrated problem-solving skills, including information analysis and alternative evaluation.