Social Science Specialist (Crisis Responder)

## Social Science Specialist (Crisis Responder) - GS-11

Join our team as a Social Science Specialist (Crisis Responder) to provide critical, evidence-based crisis intervention to individuals in need. This role involves responding to urgent situations across various communication channels while maintaining professional neutrality.

### Key Responsibilities:

• Deliver evidence-based crisis intervention using diverse modalities (e.g., telephone, chat, text, social media).
• Execute crisis management protocols, prioritizing complex problems and responding swiftly.
• Maintain a non-judgmental approach, refraining from imposing personal values during interactions.
• Manage emotionally charged situations with extreme patience and emotional control.

### Qualifications:

• *Basic Requirements:**
• **Citizenship:** U.S. Citizenship is required.
• **Language:** Proficiency in spoken and written English.
• **Education & Experience (Meet one of the following):**

* Bachelor's degree or higher from an accredited institution in a behavioral health or social science-related field (e.g., psychology, social work, sociology, family counseling, mental health counseling, nursing, ministry, criminal justice). * **or** Two years of specialized experience as a first responder (e.g., Police, Medic, EMT, Emergency Dispatch) or in a social science field including behavioral health crisis response, combined with two years of higher education in a behavioral health or social science-related field. * **or** Bachelor's degree from an accredited institution in any field, PLUS one year of specialized experience in behavioral health crisis response or mental health counseling.

• *GS-11 Specific Requirements (in addition to Basic Requirements):**
• One year of creditable experience equivalent to the GS-9 grade level, directly related to the position.
• **or** A Ph.D. or equivalent degree from an accredited institution in a behavioral health-related field (e.g., psychology, social work, sociology, family counseling).
• *Required Knowledge, Skills, and Abilities (KSAs):**
• Ability to provide evidence-based crisis intervention through various modalities (e.g., telephone interviews, chat/text services, social media).
• Skilled in carrying out crisis management steps while withholding judgment and not imposing personal values.
• Aptitude for quickly prioritizing complex problems and responding appropriately in crisis situations.

### Physical Requirements:

• Primarily sedentary work requiring extreme patience and emotional control. No pre-placement physical examination required.