Senior Associate, User Experience Research Operations

Join our Experience Design (XD) Research Operations team as a Senior Associate to champion design and research through well-managed, unified operations. This role blends strategic planning with hands-on execution, empowering researchers and designers to deliver high-quality, accessible insights at scale. We seek a self-starter with strong problem-solving skills to drive efficiency and impact through standardized workflows and practices.

• *Key Responsibilities:**
• **Process Optimization:** Manage research project logistics and implement process improvements to enhance team efficiency.
• **Research Governance:** Ensure compliance with ethical, privacy, and data protection standards across research and design projects.
• **Knowledge Management:** Develop and maintain a comprehensive library of research practices, resources, and templates.
• **Research Advocacy:** Introduce innovative ways to promote and evangelize research across the organization.
• **Project Management:** Collaborate with Research and Design teams to understand needs and manage project systems and logistics.
• *Basic Qualifications:**
• 2+ years of experience in UX or Research Operations, project management, or process improvement.
• 1+ year of direct experience working with Research or Design teams.
• *Preferred Qualifications:**
• Excellent verbal and written communication skills across all organizational levels.
• Proven systems thinking with a track record for establishing high-quality practices for scaling Design and Research teams.
• Strategic acumen and foresight to anticipate and resolve complex cross-functional problems.
• Strong project management experience and a commitment to continuous improvement.
• Ability to work independently, prioritize, and manage multiple requests in a fast-paced environment.
• Experience working with research tools, vendors, and panel management.
• 2+ years experience managing risk within highly regulated research environments.
• 2+ years experience with project management tools (e.g., Jira) and data visualization tools (e.g., Confluence).
• *Additional Information:**
• This position does not offer employment sponsorship.
• Competitive, location-based salaries apply, along with performance-based incentives and comprehensive benefits.