Program Analyst

Join our team to enhance mental health clinical program operations. We are seeking a professional who can analyze performance, recommend improvements, and ensure quality within a call center setting.

• *Key Responsibilities:**
• Analyze the effectiveness and efficiency of clinical program operations using quantitative and qualitative methods.
• Develop and recommend managerial and organizational improvements for clinical operations.
• Coordinate program and project initiatives, applying quality assurance principles in a call center environment.
• Document analytical findings and contribute to the development of policies and procedures through effective written communication.
• *Qualifications:**
• **Experience:** One year of specialized experience (equivalent to GS-9 level), including at least three of the following:

* Working in a mental health call center environment. * Applying analytical methods to clinical program operations. * Recommending clinical operational improvements. * Coordinating quality assurance efforts in a call center. * Documenting findings and assisting with policy/procedure development.

• **Education (may substitute experience):**

* Ph.D. or equivalent doctoral degree in a directly related field. * 3 full years of progressively higher-level graduate education in a directly related field.

• **Key Competencies:** Decision Making, Oral Communication, Organizational Performance Analysis, Planning and Evaluating.