Principal Associate, Communications - Retail Bank

Join Capital One's Retail Bank as a Principal Associate, Communications, a strategic role blending hands-on content creation with cross-organizational coordination. We seek an expert communicator to enhance internal messaging and drive efficient processes.

• *Key Responsibilities:**
• Lead the internal editorial calendar and story repository, serving as the central point for managing multiple organizational newsletters.
• Collaborate with communications managers to develop and produce a wide range of consistent, accurate written materials for various Retail Bank organizations.
• Act as a strategic consultant on content timing and delivery, optimizing leverage of internal channels like email, Slack, and the intranet.
• Manage end-to-end production of monthly newsletters and oversee the weekly Slack newsletter, ensuring broad reach and engagement.
• Write and publish internal intranet articles highlighting key projects, initiatives, and compelling content.
• Develop materials for seasonal communication initiatives (e.g., Associate Appreciation Week, promotions, office updates).
• Support crafting announcements for team structure changes with clarity and sensitivity.
• Maintain accurate distribution lists and utilize tools to track communication metrics for continuous improvement.
• Build and maintain efficient processes to foster seamless collaboration across stakeholders.
• *Basic Qualifications:**
• Bachelor's degree or military experience.
• At least 3 years of experience in an internal communications role.
• *Preferred Qualifications:**
• Bachelor's Degree in Communications, Marketing, English, or Journalism.
• 4+ years of experience in an internal communications role.
• 2+ years experience in content strategy or content processes.
• 1+ year experience in the financial services or technology industry.
• *Required Skills & Traits:**
• Outstanding written and verbal communication skills, able to distill complex information into clear, engaging messages.
• Strong organizational, process-oriented mindset with experience building collaborative workflows.
• Exceptional time management and prioritization skills, effectively managing multiple competing deadlines.
• Proven ability to communicate verbally with executives, adapting messaging to different leadership voices.
• Excels at writing with a lively, approachable voice, ensuring content is informative and enjoyable.
• A keen eye for detail and commitment to producing high-quality, error-free content.
• Proactive, adaptable, and able to quickly pivot to evolving communication needs.
• Strong customer-orientation and a track record of building collaborative work relationships.