Overnight Communications Agent

Four Seasons Hotel Washington, DC is seeking a naturally welcoming and helpful Overnight Communication Agent to join our Guest Services team. This role is crucial for maintaining our commitment to luxury service through efficient and professional communication.

• *Key Responsibilities:**
• Answer and direct phone calls, pages, radio requests, and faxes efficiently and courteously.
• Ensure maximum guest satisfaction through professional communication and service.
• Comply with all Four Seasons’ policies and procedures.
• Safeguard confidential information with discretion.
• *What We're Looking For:**
• Ability to remain calm and effective during challenging, high-volume situations.
• Strong multi-tasking and problem-solving skills; adept at handling difficult guests.
• Excellent interpersonal, verbal, and written communication skills in English.
• Proficiency with computer systems and Microsoft Office Suite.
• Experience in a luxury hotel's Front Office, Concierge, or Reservations is preferred.
• A friendly and helpful disposition.
• **Schedule Flexibility:** Must be available to work weekdays, weekends, holidays, overtime, and overnight shifts.
• *Compensation:**
• $28.20 per hour
• *Outstanding Benefits Include:**
• Generous Medical, Vision (95% covered), and Dental (100% covered) Insurance.
• Complimentary Life and Short-Term Disability Insurance.
• Paid Holidays, Sick, and Vacation Time.
• 401K Retirement Plan.
• Exciting Training and Development Opportunities.
• Continual Personal Education Reimbursement Programs.
• Complimentary Employee Meals.
• Exclusive: Complimentary room nights at Four Seasons Hotels worldwide.
• *Requirements:**
• Must be legally permitted to work in the United States.