Four Seasons
Overnight Communications Agent
Washington, DC, US
Salary
$0K/yr
Job Type
fulltime
Posted
12/4/2025
Job Description
Summary
Overnight Communication Agent needed to manage calls and support guest services, requiring strong communication and problem-solving skills.
Four Seasons Hotel Washington, DC is seeking a naturally welcoming and helpful Overnight Communication Agent to join our Guest Services team. This role is crucial for maintaining our commitment to luxury service through efficient and professional communication.
- *Key Responsibilities:**
- Answer and direct phone calls, pages, radio requests, and faxes efficiently and courteously.
- Ensure maximum guest satisfaction through professional communication and service.
- Comply with all Four Seasons’ policies and procedures.
- Safeguard confidential information with discretion.
- *What We're Looking For:**
- Ability to remain calm and effective during challenging, high-volume situations.
- Strong multi-tasking and problem-solving skills; adept at handling difficult guests.
- Excellent interpersonal, verbal, and written communication skills in English.
- Proficiency with computer systems and Microsoft Office Suite.
- Experience in a luxury hotel's Front Office, Concierge, or Reservations is preferred.
- A friendly and helpful disposition.
- **Schedule Flexibility:** Must be available to work weekdays, weekends, holidays, overtime, and overnight shifts.
- *Compensation:**
- $28.20 per hour
- *Outstanding Benefits Include:**
- Generous Medical, Vision (95% covered), and Dental (100% covered) Insurance.
- Complimentary Life and Short-Term Disability Insurance.
- Paid Holidays, Sick, and Vacation Time.
- 401K Retirement Plan.
- Exciting Training and Development Opportunities.
- Continual Personal Education Reimbursement Programs.
- Complimentary Employee Meals.
- Exclusive: Complimentary room nights at Four Seasons Hotels worldwide.
- *Requirements:**
- Must be legally permitted to work in the United States.
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