IT Support Specialist

We are seeking an IT Technical Support Specialist to provide comprehensive technical assistance and system maintenance. This role requires strong problem-solving skills and a commitment to excellent customer service.

• *Key Responsibilities:**
• Provide progressively responsible technical support for IT systems and users.
• Install, configure, update, and troubleshoot computer hardware, peripherals, cell phones, and tablets.
• Adhere to IT security best practices and policies.
• Collaborate effectively as a team player in a fast-paced environment.
• Maintain proficiency with Windows desktops and Microsoft 365 applications.
• *Minimum Qualifications (Levels vary based on experience):**
• **Entry Level (CL-25):** High school diploma/GED + 1 year of specialized IT technical support experience or a Bachelor's degree in Computer Science, Information Systems, or a related field with Superior Academic Achievement.
• **Experienced Levels (CL-26, CL-27, CL-28):** 2-4+ years of progressively responsible IT technical support experience, with at least one year at a level equivalent to CL-25 (GS-9) or higher. A Bachelor's degree with Superior Academic Achievement may substitute for some experience.
• *Superior Academic Achievement (if applicable):**
• Overall GPA of 2.90+ (on a 4.0 scale) or standing in the upper third of your class or 3.5+ GPA in your major field (e.g., Computer Science).
• Alternatively, membership in specific national honorary scholastic societies or completion of 18 semester/27 quarter hours of graduate study in a relevant field.
• *Required Competencies:**
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to function as a team player in a fast-paced, team-oriented office environment.
• Professional demeanor and appearance.
• Proficiency with Windows desktops in a networked environment and Microsoft 365 applications (Word, Outlook, Excel, Teams).
• Ability to lift 50+ pounds of IT equipment.
• *Preferred Qualifications:**
• Experience with Microsoft Entra ID and Microsoft Intune.
• Experience installing, configuring, and troubleshooting A/V systems.
• Familiarity with Microsoft SharePoint and VoIP phone systems.
• Experience configuring devices for remote access over VPN.
• Relevant IT certifications.
• Experience using servers and desktops in a virtualized environment.