IT Specialist (Sysadmin/Infosec)

We are seeking an IT Specialist to support our information technology operations at various levels, requiring strong technical competencies, customer service skills, and problem-solving abilities.

• *Responsibilities vary by grade level (GG-11/GG-12):**
• *GG-11 Responsibilities:**
• Provide IT customer support, managing ticketing systems, incident resolution, and account access.
• Ensure accuracy and consistency of IT-related work and data.
• Offer information and routine services for IT products and needs.
• Communicate IT system status and basic technical information to diverse audiences.
• Identify and apply standard solutions to routine IT issues.
• *GG-12 Responsibilities (includes and expands upon GG-11):**
• Ensure secure installation, configuration, and security of operating systems.
• Administer cloud-based environments in alignment with the organization's IT framework.
• Review IT work and data for accuracy, completeness, and standards compliance (self and others).
• Maintain customer relationships, assess IT needs, and develop tailored solutions.
• Brief management and IT staff on system status, effectively conveying technical details to non-technical audiences.
• Address complex IT issues by gathering information from various sources to find solutions.
• *Qualifications:**
• *Education (one of the following):**
• Bachelor's or graduate degree in Computer Science, Engineering, Information Science/Systems, Mathematics, Operations Research, Statistics, Technology Management, or a related field.
• A degree with a minimum of 24 semester hours in one or more of the above fields, including experience in application, system, or network development/adaptation.
• *Experience (in addition to education/competencies):**
• **GG-11:** At least one year of experience performing IT Customer Support activities, including ticketing systems, incident management, and account access management.
• **GG-12:** At least one year of experience ensuring the installation, configuration, and security of operating systems and administering cloud-based environments in line with an IT framework.
• *Core Competencies (demonstrated through experience):**
• **Attention to Detail:** Ensuring accuracy and consistency in IT work.
• **Customer Service:** Providing support and solutions for IT needs.
• **Oral Communication:** Clearly conveying IT status and technical information.
• **Problem Solving:** Identifying and resolving IT-related issues.
• Note: Qualifying experience includes paid, unpaid, volunteer work, and military service. All qualifications must be met within 30 days of the announcement closing date.*