IT Specialist (Custspt)

IT Specialist (Customer Support) - GS-13

Join our team as an IT Specialist, providing high-level technical support for essential products and services. We are looking for a detail-oriented professional with strong customer service and problem-solving skills to manage complex IT challenges.

Core Responsibilities:

• Provide advanced technical support for diverse IT products and services.
• Perform comprehensive desktop support functions.
• Conduct diagnostic testing to identify and resolve system and application issues.
• Troubleshoot operating systems, software applications, and network connectivity problems.

Required Qualifications:

• One year of specialized experience at the GS-12 grade level (or equivalent) within the Federal service, directly performing the responsibilities listed above.
• Demonstrated proficiency in the following core competencies:

* Attention to Detail: Thorough and conscientious in all tasks. * Customer Service: Adept at assessing client needs, providing solutions, and ensuring satisfaction. * Oral Communication: Clearly and effectively conveys technical information and actively listens. * Problem Solving: Identifies, analyzes, and resolves complex technical issues using sound judgment.