IT Service Desk Manager (Recent Law Firm Experience Required)

Manages and supervises the IT Service Desk team to deliver timely and high-quality IT support and incident resolution for end-users. Responsibilities include staffing management, service delivery process improvements, and incident trend analysis to reduce recurring issues. Requires a bachelor's degree, 6+ years of end-user support experience, and 3+ years of supervisory experience in a help desk or service desk environment.