IT Project Manager (Plcypln)

This role is critical for optimizing customer relationships through strategic development, engagement analysis, and direct support.

• *Key Responsibilities:**
• Develop and execute comprehensive account strategies and lifecycle processes.
• Analyze customer engagement metrics to identify trends and drive service improvements.
• Provide exceptional customer service: assess needs, offer solutions, and resolve issues effectively.
• Communicate complex information clearly and persuasively to diverse audiences.
• *Required Skills & Qualifications:**
• **Experience:** A minimum of one year demonstrating successful development and execution of account strategies and analysis of customer engagement metrics.

* Volunteer and military experience count towards qualification. * *Note: Education cannot be substituted for experience for this position.*

• **Competencies:**

* Strong attention to detail, ensuring thorough and conscientious work. * Excellent oral communication skills, including clear presentations and active listening. * Proven problem-solving abilities to identify issues, evaluate options, and recommend sound solutions. * Commitment to providing high-quality customer service.