IT Cybersecurity Specialist (Custspt/Infosec)

This role involves providing technical support, resolving routine IT issues, and effectively communicating IT information to various audiences.

• *Key Responsibilities:**
• Ensure accuracy and consistency of IT-related work and data.
• Provide information and routine support for IT products and services to customers.
• Communicate IT system status and basic technical details to both technical and non-technical staff.
• Address routine IT-related issues using standard information sources.
• Develop and deliver presentations or briefs for customers.
• *Required Qualifications:**
• *Option 1: Education**
• Ph.D. or equivalent doctoral degree in Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management.
• or 3 full years of progressively higher-level graduate education leading to a Ph.D. in one of the above fields.
• or A degree providing a minimum of 24 semester hours in one or more of the above fields, requiring the development or adaptation of applications, systems, or networks.
• *Option 2: IT Experience & Core Competencies**
• Demonstrated proficiency in:

* **Attention to Detail:** Reviewing IT work/data for accuracy and completeness. * **Customer Service:** Providing information on IT products/services and routine support. * **Oral Communication:** Informing staff of IT system status and communicating basic technical information to non-technical audiences. * **Problem Solving:** Identifying and resolving routine IT issues using standard sources.

• *Additionally Required (for GG-11 level):**
• At least one year of IT-related experience demonstrating immediate success in the position, specifically including:

* Developing presentations or briefs for customers. * Proficiency in using Microsoft applications.

• *Important Note:** Meeting basic qualifications through a combination of education and experience is not applicable for this position. All qualifications must be met within 30 days of the announcement closing date.