IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

This role involves providing technical support, resolving routine IT issues, and effectively communicating IT information to various audiences. **Key Responsibilities:** * Ensure accuracy and consistency of IT-related work and data. * Provide information and routine support for IT products and services to customers. * Communicate IT system status and basic technical details to both technical and non-technical staff. * Address routine IT-related issues using standard information sources. * Develop and deliver presentations or briefs for customers. **Required Qualifications:** **Option 1: Education** * Ph.D. or equivalent doctoral degree in Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management. * OR 3 full years of progressively higher-level graduate education leading to a Ph.D. in one of the above fields. * OR A degree providing a minimum of 24 semester hours in one or more of the above fields, requiring the development or adaptation of applications, systems, or networks. **Option 2: IT Experience & Core Competencies** * Demonstrated proficiency in: * **Attention to Detail:** Reviewing IT work/data for accuracy and completeness. * **Customer Service:** Providing information on IT products/services and routine support. * **Oral Communication:** Informing staff of IT system status and communicating basic technical information to non-technical audiences. * **Problem Solving:** Identifying and resolving routine IT issues using standard sources. **Additionally Required (for GG-11 level):** * At least one year of IT-related experience demonstrating immediate success in the position, specifically including: * Developing presentations or briefs for customers. * Proficiency in using Microsoft applications. **Important Note:** Meeting basic qualifications through a combination of education and experience is not applicable for this position. All qualifications must be met within 30 days of the announcement closing date.