IT Cybersecurity Specialist (Custspt/Infosec)

Seeking an experienced IT professional to provide essential technical support and enhance customer service operations. This role demands strong problem-solving abilities and effective communication with diverse audiences.

• *Key Responsibilities & Qualifications:**
• Provide expert technical guidance, advice, and support to troubleshoot and resolve complex desktop issues for internal and external customers.
• Develop and manage customer performance requirements, support policies, and procedures.
• Demonstrate strong **Attention to Detail** by reviewing IT work for accuracy, completeness, and consistency.
• Exhibit excellent **Customer Service** by assessing IT needs and tailoring solutions for users.
• Possess strong **Oral Communication** skills, including briefing management and IT staff, and explaining technical information clearly to non-technical audiences.
• Apply advanced **Problem Solving** skills to identify alternatives and implement effective solutions for complex IT-related issues.
• *Requirements:**
• Minimum one year of IT-related experience demonstrating the above competencies and specific qualifying experience.
• Relevant experience includes paid, unpaid, volunteer work, and military service.
• All qualifications must be met within 30 days of the closing date.