IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Seeking an experienced IT professional to provide essential technical support and enhance customer service operations. This role demands strong problem-solving abilities and effective communication with diverse audiences. **Key Responsibilities & Qualifications:** * Provide expert technical guidance, advice, and support to troubleshoot and resolve complex desktop issues for internal and external customers. * Develop and manage customer performance requirements, support policies, and procedures. * Demonstrate strong **Attention to Detail** by reviewing IT work for accuracy, completeness, and consistency. * Exhibit excellent **Customer Service** by assessing IT needs and tailoring solutions for users. * Possess strong **Oral Communication** skills, including briefing management and IT staff, and explaining technical information clearly to non-technical audiences. * Apply advanced **Problem Solving** skills to identify alternatives and implement effective solutions for complex IT-related issues. **Requirements:** * Minimum one year of IT-related experience demonstrating the above competencies and specific qualifying experience. * Relevant experience includes paid, unpaid, volunteer work, and military service. * All qualifications must be met within 30 days of the closing date.