IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Join our team providing essential IT technical support. This role requires strong problem-solving skills and the ability to communicate technical information clearly to diverse audiences. **Key Responsibilities:** * Provide technical support to customers on hardware and software issues, adhering to organizational processes. * Maintain strong customer relationships, assess IT needs, and identify tailored solutions. * Brief management and IT staff on system status, projects, and daily operations. * Identify and implement solutions for complex information technology-related issues. **Required Qualifications:** * Minimum one year of experience demonstrating the ability to provide technical support for hardware and software issues. * Proven attention to detail, ensuring accuracy and consistency in IT work. * Strong customer service skills, including assessing needs and developing solutions. * Excellent oral communication, capable of explaining technical concepts to non-technical audiences. * Demonstrated problem-solving abilities to address complex IT challenges. **Security & Eligibility:** * Must be eligible for a DoD Top Secret security clearance with Special Compartmented Information (SCI) access, based on a Single Scope Background Investigation (SSBI). * Must be approved for Presidential Support Duty (Yankee White - Category II). * All qualifications must be met within 30 days of the announcement's closing date. * This is an Excepted Service position.