Communications Specialist-1

## Police Communications Specialist (Dispatcher)

Join Georgetown University's Police Communications Center as a Communications Specialist. This critical 24/7 role involves managing emergency and non-emergency calls, dispatching police and EMS, monitoring security systems, and delivering essential customer service to the university community. This is a demanding, fast-paced environment requiring exceptional communication, multi-tasking, and composure under pressure.

### Key Responsibilities:

• Answer and prioritize emergency and non-emergency calls for service.
• Dispatch police officers and initiate EMS responses.
• Monitor university fire alarm and CCTV security systems.
• Provide professional customer service via telephone and walk-up window.
• Operate communication equipment and computer systems (MS Windows).

### Required Qualifications:

• High School Diploma or equivalent.
• Minimum 3 years of general work experience.
• Demonstrated ability to multi-task and remain calm under stress in critical situations.
• Excellent communication skills (telephone and radio).
• Proficiency in typing at least 35 words per minute.
• Ability to work independently with minimal supervision in a 24/7 shift environment (days, nights, weekends, holidays).
• Must be at least 18 years of age.
• Ability to pass an extensive background investigation and obtain WALES clearance.
• Must qualify for a Security Officer License in the District of Columbia.
• Must become and maintain NCIC/WALES certification.
• Meet specific legal eligibility criteria (e.g., no felony convictions, US citizen/lawful resident for 10 years).

### Preferred Qualifications:

• College Degree.
• 1-3 years of previous dispatcher or communications center experience.
• Current certifications in CPR, NCIC, APCO Public Safety Telecommunicator, and FEMA Incident Command.
• *Work Mode:** On-Campus