Senior Associate, User Experience Research Operations

Capital One logoCapital One
McLean, VA, US
$0K/yr
Posted
6 days ago
Location
McLean, VA, US
Job Type
fulltime
Posted 6 days ago

Job Description

Optimize and scale UX Research Operations, streamlining processes, ensuring compliance, and managing projects to enable high-quality design insights.
Senior Associate, User Experience Research Operations Join our Experience Design (XD) Research Operations team focused on elevating capabilities and championing unified research practices. This role blends strategic planning with hands-on execution, empowering researchers and designers to focus on high-impact work. Key Responsibilities: * **Process Optimization:** Manage research project logistics and implement improvements for efficiency and scale. * **Research Governance:** Ensure compliance with ethical, privacy, and data protection standards across projects. * **Knowledge Management:** Develop and maintain a library of research practices, resources, and templates. * **Research Advocacy:** Introduce new ways to promote and evangelize research across the organization. * **Project Management:** Collaborate with Research and Design teams to manage systems and logistics for multiple projects. Qualifications: * At least 2 years of experience in UX or Research Operations, project management, or process improvement. * Direct experience working with Research or Design teams. * Highly effective verbal and written communication skills. * Strong systems thinking with a track record for establishing scalable practices for Design and Research teams. * Strategic acumen to anticipate and solve complex cross-functional problems. * Strong project management experience with a commitment to continuous improvement and process optimization. * Ability to work independently, prioritize, and manage multiple requests in a fast-paced environment. * Experience with research tools and vendors, and familiarity with panel management is a plus. * 2+ years experience managing risk within highly regulated research environments (preferred). * 2+ years experience with project management tools such as Jira and data visualization tools such as Confluence (preferred). Note: Capital One will not sponsor new employment authorization for this position.

About Capital One

Capital One logo

Capital One Financial Corporation is an American bank holding company founded on July 21, 1994, and specializing in credit cards, auto loans, banking, and savings accounts, headquartered in Tysons, Virginia, with operations primarily in the United States. It is the ninth largest bank in the United States by total assets as of September 30, 2024, the third largest issuer of Visa and Mastercard credit cards, and one of the largest car finance companies in the United States.

Industry
Financial Services
Company Size
Founded

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