Senior Associate, User Experience Research Operations

Capital One logoCapital One
McLean, VA, US
$0K/yr
Posted
4 days ago
Location
McLean, VA, US
Job Type
parttime, fulltime
Posted 4 days ago

Job Description

Optimize and manage user experience research operations, enhancing efficiency, compliance, and knowledge sharing for design and research teams.
Join our transforming Experience Design (XD) Research Operations team as a Senior Associate, enabling high-quality design and research insights at scale through optimized systems and practices. We seek a self-starter with integrated problem-solving skills to boost efficiency through standardized workflows and strategic initiatives. **What You'll Do:** * Manage research project logistics and optimize processes for team efficiency. * Ensure compliance with ethics, privacy, and data protection across research and design projects. * Develop and maintain a comprehensive library of research practices, resources, and templates. * Advocate for research across the organization. * Collaborate with Research and Design teams to manage project systems and logistics. **Basic Qualifications:** * 2+ years of experience in UX or Research Operations, project management, or process improvement. * 1+ year working directly with Research or Design teams. **Preferred Qualifications:** * Excellent verbal and written communication skills. * Strong systems thinking; track record of establishing high-quality practices for scaling Design and Research teams. * Strategic acumen to anticipate and solve complex cross-functional problems. * Strong project management experience with a commitment to continuous improvement. * Ability to manage multiple priorities independently in a fast-paced environment. * Familiarity with research tools and vendors. * Experience with panel management and research recruitment strategy is a plus. * 2+ years managing risk in highly regulated research environments. * 2+ years experience with project management tools (e.g., Jira, Confluence). **Salary Range:** * McLean, VA: $109,000 - $124,400 * New York, NY: $118,900 - $135,700 * Richmond, VA: $99,100 - $113,100 Competitive salary and performance-based incentives vary by location and experience.

About Capital One

Capital One logo

Capital One Financial Corporation is an American bank holding company founded on July 21, 1994, and specializing in credit cards, auto loans, banking, and savings accounts, headquartered in Tysons, Virginia, with operations primarily in the United States. It is the ninth largest bank in the United States by total assets as of September 30, 2024, the third largest issuer of Visa and Mastercard credit cards, and one of the largest car finance companies in the United States.

Industry
Financial Services
Company Size
Founded

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