Optimize and manage user experience research operations, enhancing efficiency, compliance, and knowledge sharing for design and research teams.
Join our transforming Experience Design (XD) Research Operations team as a Senior Associate, enabling high-quality design and research insights at scale through optimized systems and practices. We seek a self-starter with integrated problem-solving skills to boost efficiency through standardized workflows and strategic initiatives.
**What You'll Do:**
* Manage research project logistics and optimize processes for team efficiency.
* Ensure compliance with ethics, privacy, and data protection across research and design projects.
* Develop and maintain a comprehensive library of research practices, resources, and templates.
* Advocate for research across the organization.
* Collaborate with Research and Design teams to manage project systems and logistics.
**Basic Qualifications:**
* 2+ years of experience in UX or Research Operations, project management, or process improvement.
* 1+ year working directly with Research or Design teams.
**Preferred Qualifications:**
* Excellent verbal and written communication skills.
* Strong systems thinking; track record of establishing high-quality practices for scaling Design and Research teams.
* Strategic acumen to anticipate and solve complex cross-functional problems.
* Strong project management experience with a commitment to continuous improvement.
* Ability to manage multiple priorities independently in a fast-paced environment.
* Familiarity with research tools and vendors.
* Experience with panel management and research recruitment strategy is a plus.
* 2+ years managing risk in highly regulated research environments.
* 2+ years experience with project management tools (e.g., Jira, Confluence).
**Salary Range:**
* McLean, VA: $109,000 - $124,400
* New York, NY: $118,900 - $135,700
* Richmond, VA: $99,100 - $113,100
Competitive salary and performance-based incentives vary by location and experience.