Produce engaging internal communications for Capital One's Retail Bank, managing content creation, distribution, and performance analysis.
**Senior Associate, Internal Communications Content Producer - Retail Bank**
**Location:** McLean, Virginia (or Richmond, VA)
**Category:** Marketing and Communications
**Experience Level:** Senior Associate
**About the Role:**
Capital One is seeking a highly organized and versatile communicator to join our Internal Communications team, supporting the Retail Bank. This role involves crafting clear, compelling messages to engage associates and connect them to company goals, strategy, and culture.
**Key Responsibilities:**
* Develop and produce diverse written communications for Retail Bank organizations, ensuring consistency and accuracy.
* Manage end-to-end production of monthly newsletters.
* Write and publish engaging internal intranet articles.
* Produce weekly Slack newsletters, syndicating content across channels.
* Create presentational and written materials for seasonal initiatives (e.g., Associate Appreciation Week, promotions).
* Provide support for team structure change announcements.
* Manage and maintain accurate communication distribution lists.
* Track and analyze communication metrics, recommending improvements.
* Build and maintain efficient collaborative processes.
**Qualifications & Skills:**
* Outstanding written and verbal communication skills; ability to distill complex information.
* Exceptional time management and prioritization for multiple projects.
* Proven ability to communicate verbally with executives, adapting messaging.
* Lively, approachable writing voice for internal communications.
* Strong organizational skills and process-oriented mindset.
* Keen eye for detail and commitment to error-free content.
* Proactive, adaptable, and customer-oriented with strong collaborative relationship-building.
**Required Experience:**
* Bachelor's degree or military experience.
* At least 2 years of experience in internal communications, journalism, or mass communications.
**Preferred Experience:**
* Bachelor's Degree in Communications, Marketing, English, or Journalism.
* 3+ years of experience in an internal communications role.
* Experience in the financial services industry.
**Salary Range (Full-time Annual):**
* McLean, VA: $86,300 - $98,400
* Richmond, VA: $78,400 - $89,500
**Please Note:** Capital One will not sponsor new applicants for employment authorization for this position.