Senior Associate, Internal Communications Content Producer - Retail Bank

Senior Associate, Internal Communications Content Producer Join Capital One's Retail Bank Internal Communications team as a Senior Associate, Content Producer. This pivotal role involves crafting clear, compelling messages for a diverse associate audience across multiple channels, connecting them to our purpose and strategy. We seek a skilled writer and process-driven individual for this dynamic team. **Key Responsibilities:** * Collaborate with communications managers to develop and produce a wide range of internal written communications, ensuring consistency and accuracy. * Manage end-to-end production of timely, relevant, and engaging monthly newsletters. * Write and publish internal intranet articles highlighting key projects and initiatives. * Produce and syndicate a weekly Slack newsletter across organizational channels. * Develop presentation and written materials for seasonal communication initiatives (e.g., Associate Appreciation Week, promotions). * Support announcements related to team structure changes, ensuring clarity and sensitivity. * Maintain accurate distribution lists for effective, targeted communication delivery. * Track and analyze communication performance metrics to recommend continuous improvements. * Build and maintain efficient processes for seamless stakeholder collaboration. **What You'll Bring:** * Outstanding written and verbal communication skills, distilling complex information into clear, engaging messages. * Exceptional time management and prioritization, effectively managing multiple competing deadlines. * Ability to communicate verbally with executives, adapting messaging as needed. * Capacity to write with a lively, approachable voice, making content informative and enjoyable. * Strong organizational skills and a process-oriented mindset for collaborative workflows. * Keen eye for detail and commitment to producing high-quality, error-free content. * Proactive and adaptable approach, quickly responding to evolving communication needs. * Strong customer orientation and a proven track record of building collaborative relationships. **Qualifications:** * Bachelor's degree or military experience. * At least 2 years of experience in internal communications, journalism, or mass communications. * *Preferred:* Bachelor's Degree in Communications, Marketing, English, or Journalism. * *Preferred:* 3+ years of experience in an internal communications role. * *Preferred:* Experience in the financial services industry. **Location & Salary:** This role is primarily based in McLean, Virginia. Capital One offers comprehensive benefits. Please note: Capital One will not sponsor new employment authorization for this position. * McLean, VA: $86,300 - $98,400 * Richmond, VA: $78,400 - $89,500